While the latest long site outage was proximately caused by my own foolishness, it ultimately was caused because our internet connection had gone down forcing me to reset the modem and thereby getting a new IP address. Over the last few days, the connection has continued to be flaky, usually solved by releasing and renewing the DHCP lease from the router (something I can’t do if I’m not at home, which explains the long outage yesterday). Over the last couple of days, I’ve had to do this manually about 10 times.
Unfortunately, it’s also not enough of a problem for me to want to deal with the hell that is Comcast customer service. I’m being reminded of the issues I had last May, and I’m very hopeful that for a change, this latest problem goes away on its own.
I find it amazing that Comcast is unable to deliver a reliable service. We have more problems in a year than I had in my entire life with wired telephone service — for that matter, I find my cellular service more reliable that Comcast’s internet service.
I’m still waiting impatiently for Minneapolis’ wireless solution to be rolled out in my neighborhood to at least give me a possible choice of broadband ISPs (we had DSL several years ago and never got a better connection than about 256 Kbps). Based on the published pricing, speeds are comparable and it’s certainly cheaper. My questions now revolve around actual speeds and reliability. I’m expecting to sign up for a single month while keeping Comcast as a fallback; if all goes well during that month, it’s so long to cable.